NIMBLE MINDS AT WORK

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February 26, 2018

Someday we might find gross national happiness as a measure of a country’s success instead of gross domestic product if trends continue. (See Sustainable Development Solutions Network’s World Happiness Report 2015). While this is an inconceivably long way off if it eve...

January 10, 2018

Overtly or not, we negotiate on a daily basis. What we don’t know about our relative position of power can hurt us. Counter to intuition, it can be advantageous to be the less powerful negotiator. That is, if you recognize and understand how to harness the opportunity.

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January 2, 2018

In the vast majority of schools, the educational system is centered on hard skills in academic areas such as math, leaving many socio-cognitive skills that relate to interpersonal success in the dust. Every good program will attempt to inspire the squishy skills of cre...

December 16, 2017

If only every company could have a flagship product to propel what might otherwise be an ordinary company into one that is capable of spurring extraordinary developments, stretching our imagination about the possibilities of what can be accomplished. IBM could easily h...

June 22, 2016

So you want a creative team. How do you know if you have people with enough creative juice or if you need to hire them? David and Tom Kelley, IDEO founders, believe everyone is born creative. People are not equally creative, though. Early research into the link between...

May 26, 2016

Too often, forces acting upon creative, talented people in an organization can have a substantial impact on their output. Innovative thinking is not simply a result of individual or group talents but is also a function of the work environment. Is your organization set...

So, it turns out there is a risk involved in concentrating efforts on only the most profitable customers. Granted, that sounds highly counterintuitive, especially after the known rewards reaped from exceptional customer service performance. And, few would argue with th...

April 29, 2016

Overwhelmed by the evidence of human emotion as the driving (if subconscious) element in decision-making, we discard the traditional economic theory that people act rationally. (Contrary to classic economics theory, empirical research in the field of behavioral economi...

April 23, 2016

If the key to successful teamwork is emotional intelligence, as Google’s comprehensive research into the subject has concluded, then maybe we’ve gotten it all wrong. Top companies screen for exceptional technical (or hard) skills foremost and second, cultural fit. But...

January 23, 2016

Columbia Business School might rescind my MBA for this blog title but hear me out. What do Patagonia, Etsy, method products, Plum Organics, Seventh Generation, Rally Software, Green Mountain Power, Warby Parker, and New Belgium Brewing among many other disparate retail...

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February 26, 2018

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